Building on its philosophy of ‘Superior Customer Care’, Tata Power, India’s largest integrated private power player announced the inauguration of two new customer relations centers in Bandra and Lokhandwala in Andheri on the 31st January, 2012 and 1st February 2012, respectively. These additions take the total number of Tata Power’s Customer Care Centers to 21 across the city of Mumbai.
The two centers are strategically located near Bandra Talkies and Kokilaben Ambani Hospital at Lokhandwala in Andheri (W). These centers facilitate prompt and easy payments of electricity bills and also accommodate those people wanting to make the switch to Tata Power as their preferred power supplier.
Speaking on the initiative, Mr. S. Padmanabhan, Executive Director - Operations, Tata Power, said, ‘We at Tata Power have been constantly striving to innovate and provide services to exceed customer expectations. Superior customer care is at the heart of what we strive for and these Customer Relation Centers allow customers to access numerous services and directly talk to customer support officers, under one roof.”
The Tata Power Customer Relation Centers are built on the values of Trust, Care, Energy, Excellence and Elegance – these five values were embedded in the “Architecture of Care” philosophy for the creation and functioning of the centers. With prompt attention and a friendly atmosphere, the centers intend to deliver a whole new experience to the consumers.
All 21 Customer Relation Centers are situated at strategic locations across the city at Bandra (East & West), Andheri (East & West), Vile Parle (E), Borivali (East & West), Mira Road (E), Bhayander (E), Dahisar (E), Goregaon (W), Santacruz (E), Chembur, Jogeshwari (W), Malad (W), Ghatkopar (W), Vikhroli (E), Matunga (W), and Powai with plans of many more to come in future.
Some of the other recent customer care initiatives of Tata Power include a new modern call center for calls related to electricity bills; a multi-lingual customer portal in English, Hindi and Marathi, mobile collection vans for facilitating cash payments by customers and credit and debit card online payment facilities.